Serving Bungoma County

Reliable Water & Sanitation Services for Bungoma County

Delivering safe, sustainable, and reliable water and sewerage services to improve the quality of life for our communities.

Our Services Report an Issue

Clean water flowing from a tap with a happy family in Bungoma

Years of Service

0K+

Customers Served

Water Supply Coverage

Response Time

BUWASCO water treatment plant and engineering staff

About BUWASCO

A trusted public utility for Bungoma County

Bungoma Water and Sewerage Company (BUWASCO) is mandated to provide safe, reliable, and affordable water and sanitation services across Bungoma County. We invest in infrastructure, technology, and people to deliver dependable service to every home, school, and business we serve.

Our Mission

Deliver quality water and sewerage services efficiently and sustainably.

Our Vision

A model utility providing world-class services to every community.

Sustainability

Protecting water sources and promoting responsible use.

Customer-first

Responsive, transparent and community-centered service.

What we do

Services built around your everyday needs

From new connections to emergency response, we're here for every step of the water journey.

Water Supply

New connections
Meter installation
Water distribution

Sewerage Services

Sewer connections
Wastewater management
Maintenance

Billing & Payments

Monthly billing
Account management
Payment options

Maintenance

Leak repairs
Pipe maintenance
Emergency response

Customer Support

Complaints
Service requests
Technical assistance

Water Quality

Testing
Monitoring
Compliance

Featured notices

Announcements & service updates

12 Nov 2026Maintenance

Planned maintenance in Kanduyi zone

Scheduled works to upgrade the trunk main will affect supply from 8 AM to 4 PM.

05 Nov 2026Public Notice

New online billing portal now live

Customers can now view bills, pay, and download receipts from any device.

28 Oct 2026Interruption

Brief water interruption in Webuye East

A short interruption is expected during pipe realignment along Market Road.

Downloads

Forms, guides and reports

Customer Application Form

PDF · 240 KB

Tariff Guide 2026

PDF · 180 KB

Annual Report

PDF · 3.2 MB

Water Connection Requirements

PDF · 210 KB

Service Charter

PDF · 320 KB

Complaint Form

PDF · 120 KB

Customer process

Getting connected in four simple steps

1
Apply for Service
Fill in the online or paper application form.
2
Verification
Our team assesses the site and requirements.
3
Installation
Certified technicians connect your service.
4
Enjoy Reliable Water
Start using safe, reliable water at home.

FAQs

Answers to common questions

Can't find what you need? Reach out to our customer support team any time.

Sustainability

Protecting our water for future generations

We work with communities, government partners, and conservation groups to protect rivers, forests, and wetlands that feed our supply — while helping customers use water wisely.

Water conservation initiatives
Sustainable resource management
Community education programs
Environmental responsibility

Testimonials

Trusted by communities across Bungoma

"
The response team fixed our leak within hours. Reliable service that our family truly depends on.

Grace Wafula

Kanduyi

"
Applying for a new connection was smooth and clear. The staff walked me through every step.

David Simiyu

Webuye

"
Clean water on time and easy M-PESA payments. It has genuinely improved our daily life.

Mary Nekesa

Kimilili

Gallery

Reliable Water & Sanitation Services for Bungoma County